With a wealth of technology at our fingertips, why do companies still mail paper bills to their customers? Maybe they assume supplementing their current eBill solution will add a complicated layer of technology to their business operations. Maybe they’re worried their customers won’t jump on board with new technology and make the switch. Maybe they’re just indifferent to change or have resource constraints.
As a mobile payment company, we’re always looking for an opportunity to convince you to maximize your paperless environment, because it’s in the best interest of both you and your customers. Adopting a supplemental eBilling strategy can be fast, easy and secure, and will ultimately save you money while offering countless benefits to your customers.
What is an eBill?
If you adopt a supplemental eBilling strategy for your business, your customers’ statements will be delivered by an email containing an encrypted PDF (PUSH eBill) with an embedded payment form. This allows a customer to make a payment using various payment methods— credit card, debit card or ATM card, or a draft from their checking or savings account.
How will PUSH eBilling benefit my customers?
Instant Access—The PDF that the customer receives can be opened as an email attachment, so customers will have instant access to their bill and can immediately make a payment.
Ease— With eBilling, sometimes customers don’t even need to click a link to pay online. In fact, in some cases they never have to leave their email inbox.
Convenience—Say goodbye to more snail mail! From the time your customer opts-in until their payment is processed,PUSH eBilling is simple and hassle-free. If you use digital communications to recommend eBilling to your customers, you can allow them to choose to opt-in right through the body of the email. Once they’re signed up, there’s no need for them to track down policy numbers or remember logins to access their eBills.
How will eBilling benefit my company?
Help Reduce Costs—We worked with an insurance provider a few years ago to switch from paper to eBilling, which resulted in savings for that company. The insurer had the potential to save for every customer that opted for eBilling. This accounted for the costs for mailings related to new business and renewal policies.
Sustainability—Going paperless is an easy way you can cut down your environmental impact as a company.
Improved Customer Service—by offering a wider variety of payment options, you can simplify the lives of your customers and make it easier for them to stay on top of their payments.