From long work days to little league games to graduate school, your customers have busy lives. Paying their bills should fit seamlessly into the equation. Whether they’re paying their monthly car payment or the electric for their apartment, speed and convenience are among the most important factors to them. There are a variety of self-service payment channels that you can provide your customers so that they are in control and paying their bills in the way that works best for them.
There are several benefits to using any self-service payment channel. Most importantly, your customers can make payments around the clock whenever it is the most convenient for them and there is no need to wait on hold to speak to a live agent. This means less wait time and stress for your customer, and possibly more on-time payments processed for you. These payment channels are also fast and easy to use, and they free up customer service representatives so they can work on more complicated customer service issues that can’t be resolved with just the click of a few buttons.
Overall, using self-service payment channels can increase your customers’ satisfaction by giving them the choice to pay how and when they want—a win for everyone.
Consider offering the following five types of payment channels to give your customers the freedom of choice:
- Web. According to the Pew Research Center, 84 percent of US adults use the internet. If you want your customers to pay their bills more easily, let them pay online so that it seamlessly fits into their regular routines.
- When’s the last time you had your phone in your hand? Probably now, right? That’s why we offer mobile payment options. Whether by text, wallet, app, or mobile web, customers can always pay on-the-go from the palm of their hand.
- eBill . A popular channel for utility companies in particular, eBills are reliable and eco-friendly. Going paperless means less clutter for your customers. It also means more reliability since eBills are sent right to the customer’s email inbox. . Providing eBilling as a payment channel also has the added benefits of helping to cut costs for your company and creating less waste.
- Interactive Voice Response (IVR). Your customers don’t always want to sit on the phone talking to a customer service representative. That’s where Interactive Voice Response comes in. IVR allows your customers to pay their bills without ever talking to a live agent. This cuts down on wait times and allows customers to pay bills quickly.
- Customer Service Representative (CSR). Sometimes your customers are going to have a question that only a live agent can answer. When this happens, it’s helpful to give them the flexibility to pay their bills at the same time. Providing customers with this option gives customers who speak with CSRs about other billing related questions the opportunity to seamlessly pay their bill while on the phone.
Are you making the most out of your payments strategy? Learn more at https://payments.westernunion.com/products-and-services/bill-presentment