The majority of Americans have monthly utility bills to pay, yet it’s easy to let this responsibility fall through the cracks given other day-to-day priorities. Utility providers are constantly looking for ways to help their customers pay their bills in an efficient and convenient manner so they can complete their payments quickly and go about their day.
Recognizing the need for convenient self-service payment locations, Speedpay aligned with DivDat, a leading billing and payments solutions kiosk provider, to expand its customer payment solutions for utility clients. Through this alliance, Speedpay now offers utility clients the ability to provide easy-to-use self-service kiosks that can be placed on-site at a utility provider or at a location of the utility’s choice, enabling customers to conveniently pay their bills.
Who benefits from these kiosks?
By opting to use the DivDat solution, Speedpay’s utility clients are able to choose where they place their kiosks to collect payments from their customers.
The DivDat Kiosk Network also benefits utility companies’ customers by enabling people to pay their utility bills at a convenient time and place and in the method of their choosing, which adds a sense of empowerment to the payment experience. The DivDat Kiosk Network can even work with multiple billers to allow customers to pay bills to multiple billers at the same kiosk.
So how do these kiosks work?
DivDat Kiosks combine all aspects of hardware, software, installation, maintenance and the power of Speedpay’s reliable payments processing into one solution that reduces costs while promoting greater customer convenience. Combined with Western Union® Walk-In Payments, the DivDat alliance enables Speedpay to help utility companies better serve today's underbanked and cash-preferred population, affording remote and offline consumers ease and convenience while complementing Speedpay’s robust suite of payments offerings.
By adding the Speedpay-enabled DivDat Kiosk to their existing payments strategies, utility companies are able to provide a more convenient and accessible bill payment experience for their customers, which includes:
- Access to their account with their account number, name/address or bill
- Account information such as payment due date, amount owed, etc.
- The ability to pay their bill using cash processed by DivDat or check, credit or debit card processed by Speedpay
- Options to receive their receipt via print, text or email
Interested in learning more about Speedpay’s comprehensive electronic bill payment and presentment solutions? Visit www.payments.westernunion.com.