Q. Do you have a morning ritual?

RV. Every morning I try to make a point to stretch and feel fortunate as a way to start my day on the right foot.

Q. What’s the first thing you do when you get to the office in the morning?

RV. I start the day by reading emails and listening to voicemails during my commute into Manhattan. I like to sort through the previous day’s outstanding items so I can focus on the present day’s tasks at hand. Once I arrive at the office, I take a look at my daily calendar. It’s normally pretty full, so I jump in from there.

Q. What is your favorite part of your job?

RV. I have two favorite parts of my job. The first is the team I manage. I enjoy witnessing them grow and accomplish individual and collective goals. The second is the industry itself – it’s a competitive market and there is never a dull moment. I’ve worked with Speedpay for over a decade, and the industry has certainly evolved since my first year on the job.

Q. What is the most exciting thing happening in the utility market right now?

RV. The most exciting development in the utility industry is mobile. Strides and innovations are being made every day, and it is keeping us on our toes.

Q. I’m proud to be part of the Speedpay family because:

RV. Because I have been with Speedpay for 13 years, I am certain I have been part of the success of the company. I am proud to be a long-standing member of the sales and business development team and a beacon of wisdom for those who are new to the payments and utilities game.

For more information about Speedpay services, visit https://payments.westernunion.com/about